Warranty & Support FAQs

Q: How long is the warranty on your wheels?
A: We stand by our build quality with a standard 12-month warranty from the date you receive the goods.
Q: What exactly does the warranty cover?
A: If anything goes wrong due to manufacturing defects—like cracking, warping, button issues, the airbag cover popping off, loose stitching, or function failures—we've got you covered. Just send it back, and we'll fix it or send a replacement, no questions asked.
Q: What voids the warranty?
A: Unfortunately, we can't cover everything. The warranty is void if the damage comes from:
Accidents or impact
DIY mods or improper installation
Rough treatment or misuse
Extreme sun/chemical damage
Normal wear and tear
Using non-compatible parts
Q: How do I claim a warranty repair?
A: Simple. Just show us your order number, snap a clear pic or video of the issue, and hit up our customer service. Once we verify it's a quality fault, we'll sort out the repair or swap right away.
Q: Will I be charged for warranty repairs?
A: If it's a legit quality fault, it's 100% free—no parts fees, no labor fees. If it's damaged outside of normal use, we'll only charge you a cost-price fee for the parts.
Q: What about the warranty on replaced parts?
A: The replacement part inherits whatever time is left on the original unit's warranty. It doesn't reset the clock.
Q: What happens after the warranty runs out?
A: Don't worry, we don't just ghost you after a year. We offer lifetime support at cost price. Whether you need repairs, spare parts, or just some tech advice, we're here to help.
Q: What info do you need to process a claim?
A: To get the ball rolling, please have ready:
Your order number
The date you got it
The product model
A clear description of the fault
Photos/Videos showing the issue
Your contact info